October 1, 2026 Shipping Update
We would like to thank you for your continued business and support.
Due to ongoing logistical challenges and the rising cost of freight and transportation, we
have found it is necessary to adjust our free shipping policy. Effective October 1, 2026,
the minimum order value required to qualify for free shipping will increase from $2,000
to $5,000.
This decision was not made lightly. We have worked hard to absorb increasing shipping
costs for as long as possible while continuing to provide the quality products and service
you expect from us. Unfortunately, current freight expenses now require us to make this
adjustment.
We remain committed to offering competitive pricing, reliable service, and the highest
level of support to our customers. We greatly appreciate your understanding as we
navigate these increased operating costs.
Thank you for your continued partnership and loyalty.
Sincerely,
Holly Wicker/Julia Wicker
Owners
REqual, LLC
1591 Bartlett Road
Memphis, TN 38134
Pricing and Terms- All prices are subject to change without notice. Terms are 2% 10 net 30 days from date of invoice, unless other arrangements are made. We must add state/local taxes where applicable. We urge the opening of an account for US customers so we can handle your order more efficiently. Credit applications are available via fax or internet. We accept most credit cards. International orders will require a wire transfer or credit card. There is a $30.00 charge for returned checks.
Freight- With the exception of cubicle hardware, orders totaling $5,000 or more are shipped freight prepaid within the contiguous U.S. via the most economical way. If other than the most economical way is specified, then the difference will be charged to the purchaser. Drop shipments will be prepaid with prior arrangements made. International shipments of $5,000 or more unless cubicle hardware will be freight prepaid to the port of embarkation.
All orders are F.O.B Memphis, TN.
When a Freight Carrier is requested or required to call or notify customer as a condition necessary to delivery, to call for a delivery appointment, or to make arrangements for customer pickup at Carriers service center or to provide written notice concerning the arrival of a shipment, a charge of $30.00 per shipment will be assessed.
Customer will be responsible for freight charges on refused, redelivered, re-consigned, and undeliverable orders.
Residential Delivery- UPS upcharge on all residential deliveries is $5.00 per box. Most common carriers upcharge is $80.00. This upcharge will be charged back to the customer on all orders regardless of order size. It is the responsibility of the customer to inform us of all residential deliveries when the order is placed.
UPS- UPS imposes a size limitation of 130 inches in length and girth combined. A maximum length of 108 inches is allowed. Maximum weight is 150 lbs. Any items shipped that are 60 inches in length require an additional $6.50 shipping charge. Any package over 84 inches girth and length combined is considered oversized, and shipped at a minimum of 30 lbs. All oversize packages will have additional handling charges.
Returned Goods- Before returning any merchandise for any reason, contact R-Equal and obtain an RGA number. Place this RGA number on the merchandise and the bill of lading. Give reason for the return, description, quantity, invoice date and invoice number. All items must be resalable as new. Credits will be issued for merchandise only. Return shipping is customer’s responsibility. Return goods are to be sent prepaid. Please return in original packaging. All returns must be returned within 45 days and are subject to a 10% restocking fee.
Merchandise Returns Due to Customer Error- Merchandise returns due to a customer ordering error will be charged a restocking charge of 10% plus all freight charges.
Defective Merchandise- All manufacturing defects must be reported within 60 days of receipt of product. We may require the return of the defective product prior to adjustments being made.
Damaged Freight and Claims- When receiving obvious damaged freight it is best to receive the freight notating on the freight bill the freight has visible damage. Have the driver sign the bill and file claim with the transportation company. We can assist you with the filing of the claim, if necessary. On concealed damage freight, retain all packing materials and file claim with the freight company as soon as possible.
Quantity Discounts- In order to receive full carton pricing, all ordered items must be in multiples of the factory package.
Minimum Order is $50.00. This does not apply to samples. All orders under $50.00 will be charged a $20.00 fee.
